From the Mouth of Madness 3: De Profundis

Subvert the Clickbait in FOUR EASY STEPS

In a face-to-face conversation, words are just part of the data we receive. Facial expressions; tone, pitch, and volume; body language and posture; eye contact — these are just a few of the things we also take into account to determine the speaker’s intent and reliability.

In 1967 Albert Mehrabian published two studies that suggested that communication i…